Brockley Florist Online Flower Delivery – Terms & Conditions

Introduction

Welcome to the Terms & Conditions governing the use of Brockley Florist’s online flower delivery service. When you place an order with us for flower delivery in Brockley and the surrounding areas, you agree to abide by the terms detailed below. We recommend that all customers review these terms carefully to understand their rights and responsibilities. These terms ensure clarity and provide mutual protection for both the buyer and Brockley Florist.

Eligibility & Coverage

Our online flower delivery service is available to individual customers and businesses within Brockley and neighbouring areas. You must be at least 18 years old to place orders through our website. By ordering from us, you confirm your eligibility and authority to enter into a binding contract under UK law.

The Order Process

Brockley Florist strives to provide a seamless online ordering experience for our customers in Brockley and nearby locations. The following outlines our order process:

• Product Selection: Browse our website to choose your preferred floral arrangements, bouquets, seasonal flowers, and optional add-ons. Product descriptions, images, and prices are provided for your reference. Please note that flower availability may be affected by seasonality and supply conditions; substitutions of equal or higher value may be made if specific blooms are unavailable.
• Personalisation: For many arrangements, you have the opportunity to include special requests (such as bouquet size, flower preference, or personal messages for a gift card). Please provide accurate information to ensure your order meets your expectations.
• Delivery Information: Accurately enter details for the recipient, delivery date, address, and any access notes. We cannot be held responsible for delivery problems arising from incomplete or incorrect information supplied by you. Same-day or next-day delivery may be available in Brockley and the surrounding areas, subject to cut-off times and slot availability.
• Order Confirmation: Once you proceed to checkout and submit your order, you will receive an order acknowledgment by email. This serves as confirmation that we have received your order request, but does not yet indicate acceptance of your order.
• Order Acceptance: A contract between you and Brockley Florist is formed only when we send you a formal order acceptance and dispatch confirmation. We reserve the right to refuse or cancel any order for reasons including, but not limited to, unavailability of flowers, payment issues, or if we suspect fraud or misuse.

Pricing & Payment Terms

All prices shown on our website are listed in pounds sterling (£, GBP) and include VAT where applicable. Additional delivery charges, if any, will be displayed at the checkout prior to final payment.

• Payment Methods: We accept secure payment by major credit/debit cards and from other payment providers as listed at checkout. Payment is required in full at the point of order.
• Pricing Errors: Should an error occur in the listed price or delivery charge, we will inform you as soon as possible. You will have the option to reconfirm your order at the correct price or cancel without penalty. If we are unable to contact you, the order may be cancelled and any monies paid will be refunded promptly.
• Refunds: Refunds for cancelled, declined, or returned orders will be processed back to the original payment method in line with our cancellation and returns policy (see below).

Cancellations and Amendments

Brockley Florist understands that plans can change. The following outlines our policy regarding order amendments and cancellations for flower delivery in Brockley and the local area:

• Cancellations by the Customer: If you wish to cancel or change your order, please notify us as soon as possible. Cancellations made more than 24 hours prior to your requested delivery date may be eligible for a full refund. If cancellation is requested less than 24 hours prior to the scheduled delivery, we reserve the right to deduct reasonable costs for flowers and materials already acquired, or where arrangements have commenced.
• Non-Delivery: In the unlikely event that we are unable to fulfil your order (for example, due to supply disruption or circumstances beyond our control), you will be contacted immediately and offered a suitable alternative or a full refund.
• Amendments by the Customer: Amendments, including changes to delivery address, message, or product selection, must be made with sufficient notice (ideally more than 24 hours prior to delivery). We cannot guarantee acceptance of changes less than 24 hours before dispatch.

Delivery Policy

We aim to deliver fresh, beautiful flowers throughout Brockley and the surrounding areas. Our delivery policy is as follows:

• Delivery Windows: Standard delivery is available Monday to Saturday. Specific time requests for delivery cannot always be guaranteed, but we will do our best to accommodate preferred windows.
• Recipient Not Present: If the recipient is not present at the time of delivery, our driver may leave flowers in a safe place, with a neighbour, or follow alternative instructions if provided. In such cases, we consider the delivery fulfilled and responsibility for the flowers transfers to the customer or recipient.
• Delivery Delays: While every effort is made to deliver on the date requested, circumstances such as adverse weather, public holidays, or other factors may occasionally delay delivery. We will communicate promptly about any delay and arrange for the soonest available alternative delivery.
• International Deliveries: Our online service is primarily for Brockley and surrounding localities. Please contact us directly for international orders, as different terms may apply.

Returns & Quality Concerns

Brockley Florist is committed to customer satisfaction. If you experience an issue with your delivered flowers, please let us know within 24 hours of receipt. Should you receive flowers that are unsatisfactory or not as described, you may be eligible for a replacement, partial refund, or full refund, depending on the nature of the problem. Documentary evidence (such as a photograph) may be required to process your complaint.

Due to the perishable nature of flowers, we regret that we cannot accept returns of unwanted goods, except where a product is faulty, damaged on arrival, or does not match the order placed.

Substitution Policy

Occasionally, specific flowers or containers may become unavailable. In such cases, we reserve the right to substitute with similar items of equal or greater value and quality. We will always make every effort to maintain the overall style and colour palette of your chosen arrangement. If significant changes are required, we will attempt to contact you for approval where time permits.

Customer Responsibilities

By placing an order online, you agree to provide complete and accurate information, including recipient details and delivery address. You are responsible for ensuring that any personal messages or special instructions are clear and appropriate.

You agree to ensure that the recipient is aware of an upcoming delivery at the specified address and that there is access for our delivery personnel where necessary. We cannot accept responsibility for items delivered to incorrect addresses supplied by the customer.

Our Liability

Brockley Florist’s liability in connection with any order is strictly limited to the value of the product(s) purchased. We are not liable for indirect, incidental, or consequential damages, including (but not limited to) loss of profits, opportunity, or goodwill, whether arising in contract or tort (including negligence) except as required by law.

We will not be liable for any delay or failure to deliver flowers due to circumstances beyond our reasonable control, such as natural disasters, strikes, supply chain interruptions, or other force majeure events.

Intellectual Property Rights

All website content, including flower images, descriptions, and branding, are the property of Brockley Florist or its licensors and are protected by copyright law. Any unauthorised use of our website materials is strictly prohibited.

Privacy & Data Protection

Your privacy is important to us. Personal information collected during the order process will be handled in accordance with our privacy policy and applicable UK data protection laws. We will not share your information with third parties except for the purposes of processing and fulfilling your order.

Governing Law & Jurisdiction

These Terms & Conditions are governed by the laws of England and Wales. Any disputes arising in connection with these terms, your order, or use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Amendments to These Terms

Brockley Florist reserves the right to review and amend these Terms & Conditions from time to time. Changes will apply to all new orders from the date they are published on our website. Continued use of our site and services constitutes acceptance of updated terms.

Contact & Customer Service

If you have any questions about these Terms & Conditions or require assistance with an order, please contact our customer service team using the contact details provided on our website. We are dedicated to providing high-quality flower delivery to Brockley and neighbouring communities, and your satisfaction is our priority.

Applicability

These Terms & Conditions apply to all customers placing orders for flower delivery through Brockley Florist’s website, whether the destination is within Brockley itself or any of the adjacent localities we serve.

Thank you for choosing Brockley Florist for your online flower delivery needs.